Terms & Conditions

Monthly Milk Subscription 

Stick with me here!

This is long but very important. Many of your questions should be answered by reading the terms and conditions. If you have any further questions please don’t hesitate to ask.

Our dairy products are RAW, nothing is pasteurized. Raw milk can contain beneficial and harmful organisms.

We are “LISTED” with the Raw Milk Institute and are committed to producing safe and clean raw milk. We sample our milk several times a month to ensure the quality is up to RAWMI standards. (Fun fact! At the moment, we are the only LISTED farm within about 500-mile radius!)

*If you are new to raw milk, please allow your body time to get used to raw milk by starting with only a cup a day.

*Please do your own research to judge whether raw milk is a good option for you and your family before you buy from me. 

*The milk should last 7 - 10 days from the fill date.

*Transport your milk in a cooler from my fridge to yours. This will help with keeping the milk cool, fresh and last longer! 

*Milk must stay refrigerated. 

*Clean jars and cool milk make the freshest milk!

*Jars MUST be clean and sanitized and completely dried each week

*Farm to Consumer ONLY

Guest Expectations:

  • This is our home and a working farm. We ask that you:

    • Do not roam around for safety, biosecurity and liability reasons

    • Respect the pickup times so our home can have a little bit of privacy

  • The dogs are friendly but be mindful this is their home to protect.

    •  We recently added a Livestock Gaurdian Dog who will be taking his job very serious

  • Do not leave children unattended.

  •  It’s best to keep your pets at home. If you bring pets in your vehicle, please note that my dogs will jump on your vehicle to get to your dogs... I AM NOT RESPONSIBLE FOR DAMAGES.

Subscription:

Pay monthly, pickup weekly. 

Invoices will be sent by Square Pay via email on or around the 20th of each month 

  • Payment is due on or before the 1st of the month for the months worth of milk, failure to pay before the first will result in a late fee (See Late Fees below). If you need arrangements made, please communicate with me before the 1st of the month

    • Cash, Check (payable to Chapman Family Dairy) or Square Pay are accepted

    • Automatic payment option available thru square

Pick up

    • I will work with you on a pickup day but know some days may be already filled. 

    • You have 2 days to pick up your order during store hours.

      • Example: Your pickup day is Sunday from 10-12 but can’t make it, you’ll have Monday 10-12 or Tuesday 4-6 to come grab your milk before it’s recycled with no refund and a jar washing fee.

    • There is no one there manning the shed during the week. This is on an honor system during the week.

      • Property is under constant surveillance

Subscription Hours:

  • *Please respect the pickup times. I have extended the hours to help our members out.

I know that I can get milk bottled by 10am but no earlier and please respect our pm hour cut off too as we will be wrapping up chores, bottling / separating cream.

    • Sunday’s 10am-7pm

    • Monday’s 10am-7pm

    • Tuesday’s 10am-7pm

    • Wednesday’s CLOSED

    • Thursday’s 10am-7pm

    • Friday’s CLOSED

    • Saturday’s 10am-7pm

  • Subscription hours will always remain the same unless I contact you directly via text message or email

  • The CLOSED sign on the door is usually up. This is for NON-SUBSCRIBERS only.

  •  Please drive slow - watch for kids and animals as you pull into our yard. The dogs are getting older and slower…Kids are feral as all get out.

  • You WILL NOT be reimbursed if you do not pick up your order in a timely fashion or if you do not give me a 36-hour notice

    • Once your jar is filled, the milk cannot be resold.

    • If you do not pick up, you will be charged a washing fee of $5/jar. 

    • Let me know if you have problems making your day- at least 36 hours before your pickup day to avoid this

  • A 3 day notice is needed for any minor changes to your order

    • Please note that I still may not be able to guarantee any additions 

Jars:

    • Subscribers need to provide their own glass containers 

    • Have two sets of jars - 1 set that I keep to fill and 1 set that you have 

    • You MUST bring back an equal amount of empty jars so I can fill your order for the next week.

    • Bring them back CLEAN, SANITIZED and DRY

      • Let your jars air dry with lid off 

    • METAL LIDS - you must replace your lids when they become rusty. Pathogens LOVE iron. 

    • Plastic lids are best but keep them clean or they will grow mold! 

    • Gray leak proof lids are fantastic but hard to see mold so be careful there!

    • If for any reason I need to wash a jar, there will be a $5 per jar charge.

    • I will not fill plastic containers that I do not supply

    • If you cancel your subscription, jars are yours, so you have 30 days collect before they are forfeited to my collect. 

    • If jars or lids are forgotten for the next week, I will fill plastic jugs with a jug fee or give you loaners jars to use if I’m out of plastic jugs.

      • Gallon - $5

      • Half Gallon - $4

      • Quart - $4

      • Pint - $3

      • ½ Gallon Glass Jar - $5

      • Lids - $3

        *If loaner jars are not returned within 30 days, you will be charged for the jar accordingly*

Communication 

  • Always check your emails!

  • Emails will be sent out for important updates or changes to the subscription program including terms & conditions, pricing, etc.

  • Text messages will be sent out to you directly if there is a problem with getting your order filled and have to move to a different day (this happens if a milk-tastrophie happens that is out of my control)

“Extras”

  • Extra dairy products, eggs and other refrigerated items will be in the fridge on the right side and it’s a first come first serve basis - Payment on those extras are due at time of pickup - Communicate to me if you paid cash or need an invoice sent

  • You pay for the labor to make any dairy byproducts which includes but not limited to: Butter, Buttermilk, Ice Cream, Coffee Creamer, Sour Cream

  • Honey products are also available on the shelf

  • BEEF - Please place an order online I will pull it for you and have it ready for your pickup day

Refrigerator Etiquette

  • Double check that BOTH doors are shut on the fridge The fridge doors pop open when the other closes.

  • The LEFT side is all for subscription orders and the right side will have some overflow orders.

  • The RIGHT side of fridge is where extra items are located for purchase, unless labeled otherwise.

Cancelation Policy

  • Cancel before the next month

  • If you cancel mid-month, you will not be reimbursed. 

Late Fees

  • 10% of your bill

  • Subscriptions are due on the 1st. A late fee will be added on day 8

  • “Extras” are due upon pickup. A late fee will be added for no payment the next day.

Subscription Prices Effective 04/10/2024

Weekly Raw Milk Prices:

Gallon - $14

Half Gallon - $7

Prices are subject to change at anytime

Terms and Conditions may change as I continue to figure out what works and what doesn’t for us

Thank you for supporting our family business!

*Updated 7/12/24

Yellow Area: Subscription Orders

Blue Area: Farm’s Personal Shelf

Orange Area: “Extra’s” - These are the items available for purchase.